Introduction
Rapidol (Pty) Ltd and The Kinky Group Ltd are leading players in the Ethnic hair care industry. Rapidol, owner of the popular Inecto brand, has been the leading supplier of permanent hair colourants locally and throughout Africa since 1952. Rapidol and Kinky fall under India-based Godrej Consumer Products Ltd, which completed the acquisition of the South African hair colour business of UK’s Rapidol in 2006. Godrej bought SA-owned Kinky in 2008. Kinky World of Hair Retail Stores are strategically positioned countrywide, and the company has supplied hair extensions to South Africans since 1971.
‘Maintaining high levels of customer service is a constant challenge’
‘I enjoy the opportunity to explore my methodologies of systems and processes, while having the support of my superiors to implement such processes. Being a newly operationally merged company, there have been certain challenges in streamlining operational procedures. As a distribution team we find Rapidol and Kinky customers have different expectations about delivery time and service. Maintaining high levels of customer service is a constant challenge. Self-motivated and dynamic people who are unafraid of challenges would enjoy working here, especially those thriving on problem-solving and team effort.’
Matthew Henry, 24, is a Financial Sales Analyst. He joined the company in 2010. Henry is responsible for ensuring all products reach the end customers or consumers on time.